Cancellation & Refunds Policy
This Cancellation & Refunds Policy applies to orders placed on merchcomp.com, operated by All Frontier Health Fitness Nutrition Global. Because our products are custom-made / printed to order, please read this carefully.
Order cancellation
- You may request cancellation within 12 hours of placing your order, provided it has not yet entered production.
- Once an item enters production it cannot be cancelled, as it is made specifically for you.
- To cancel, email philojain@gmail.com with your order number as early as possible.
Returns & refunds
As items are made to order, we do not accept returns or offer refunds for reasons of change of mind, incorrect size selection, or minor colour variation inherent to printing. We will replace or refund an item if it arrives:
- Damaged or defective, or
- Materially different from what was ordered (wrong product, wrong print, or wrong size versus the size ordered).
How to raise a claim
- Contact us within 7 days of delivery at philojain@gmail.com with your order number and clear photos/video of the issue (and of the shipping label for damage claims).
- Once approved, we will arrange a free replacement or, if you prefer, a refund.
Refund method & timeline
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days of approval (your bank may take additional time). For international orders, only the product value is refunded; original shipping charges and any customs duties already incurred are non-refundable unless the error was ours.
Custom designs
Products created through the "design your own" studio use artwork supplied by you and are non-returnable except in the case of a manufacturing defect or a print that does not match your approved design.